Cancellation and Refund Policy

Last updated: September 2026

All Sales Are Final

By paying, you ask us to open your result immediately rather than waiting out the statutory withdrawal period, and you accept that once access is open that period is spent.

Due to the digital and instantaneous nature of our products, all purchases of premium test results are final. Once payment is processed and digital access to the personalized test results is granted or delivered to your screen or email, we cannot issue a refund or cancellation.

Technical Issues

If you experience any technical difficulty during checkout, or fail to see your results after a successful transaction, write to support@myromantasymate.com immediately. If a technical error on our side prevented delivery of the product, we will manually provide access to your purchased content, or issue a refund if the issue cannot be resolved.

The same applies if you were charged twice for one purchase. Write within 14 days of payment and include the email address the payment was made with.

No Chargebacks

By completing your purchase, you agree not to initiate unfounded or fraudulent chargebacks through your bank. If you have any issue with your payment, please reach out to us first — almost everything is settled by email.

Who actually refunds

Creem is the merchant of record and the party to the payment, so the payout itself goes through them. The decision is ours — come to us first.

Questions go to support@myromantasymate.com.